contact us

We are here to help. For the fastest assistance regarding orders, shipping, or returns, please contact us directly via email:
support@blackthreadsalem.com

To help us resolve your inquiry as quickly as possible, please include the following details when reaching out:
full name:
order number (if applicable):
description of your question or request:

support hours:
Monday through Sunday, 9:00 am to 5:00 pm est.
You can expect a response from our team within 24 to 48 business hours.